We understand that circumstances may change, and we accept order cancellations. If your package has not been shipped, you will receive a full refund within 48 hours of your cancellation request. However, if the package has already been shipped, we kindly request that you refuse the package upon delivery.
Return and Refund Policy:
At PoolClever, customer satisfaction is our top priority. If you do not receive our product or receive a broken chlorine tablets, please contact us at PoolClevershop@gmail.com. We will gladly assist you and process a refund without the need to return the product to us.
Once your refund request is received, it will be processed within 48 hours. The refund will be automatically applied to your credit card or original method of payment within a certain number of days, depending on your bank or credit card company's policies.
If you have not received your refund within the expected timeframe, we recommend checking your bank account again. Sometimes, it may take some time for the refund to be officially posted.
If the refund has not appeared in your account, we suggest contacting your credit card company or bank to inquire about any potential processing delays. In most cases, there is a standard processing time involved.
If you have followed these steps and still have not received your refund, please don't hesitate to contact us at PoolClevershop@gmail.com. We are here to assist you and ensure your complete satisfaction with our products and services.