How to cancel an unpaid order?
If you haven't made the payment for your order yet, don't worry. Canceling is easy. Simply log in to your account and navigate to the order details page. From there, you'll find the option to "Cancel Order." Just a few clicks, and your order will be canceled successfully.
How to cancel a paid order?
We understand that circumstances may change, and you may need to cancel a paid order. If your order hasn't been shipped yet, you're in luck! You can request a cancellation by contacting our customer service team or through your account. Once canceled, you will receive a full refund.
How to cancel a package that has already been shipped?
If the package has already been shipped, don't worry. You still have options. When the delivery arrives, kindly refuse the package and let the courier know that you wish to cancel the order. The package will be returned to us, and we'll process the refund for you promptly.
If you have any questions or need assistance with canceling an order, please don't hesitate to reach out to our dedicated customer service team. You can contact us at poolclevershop@gmail.com. We're here to help and ensure your shopping experience is as smooth as possible.